# Variáveis

As variáveis são campos que podem armazenar respostas dos usuários, auxiliar na personalização do fluxo de conversa e, principalmente, servir como critérios para direcionar os caminhos do chatbot (condicionais). Em geral, existem dois tipos de variáveis: **nativas** e **personalizadas**.

{% content-ref url="/pages/FPgSGxwRO8bZdxJ8yfA3" %}
[Variáveis Nativas](/central-de-ajuda-rvops-crm/chatbot/variaveis/variaveis-nativas.md)
{% endcontent-ref %}

{% content-ref url="/pages/AcRu1CJjocbyJEX96BoN" %}
[Variáveis Personalizadas](/central-de-ajuda-rvops-crm/chatbot/variaveis/variaveis-personalizadas.md)
{% endcontent-ref %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.rvops.com/central-de-ajuda-rvops-crm/chatbot/variaveis.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.