Analize

The analytics field is the first feature of the Management Dashboard, where you can track various metrics related to your customer support interactions. Check them out below!

Overall Service Metrics

In the upper central area, you can monitor all the day's activities, including the number of online agents, ongoing conversations, conversations awaiting response, conversations with no reply, templates sent on that day, and all the interactions completed.

Tables for Analysis

Right below the service indexes, you can view the same metrics for each individual agent, allowing you to monitor their productivity.

It is possible to filter the table by the desired day to check the productivity of previous days. Simply select the desired date in the upper right corner.