Types of Reports

Here you can check the types of reports available for export and the information each of them provides.

Trigger rating:

This report provides insights into the performance of your message blasts, including:

• Best day for sending;

• Best time;

• Number of messages sent;

• Number of replies received.

Campaigns:

This report contains information about the created campaigns, such as:

• Total number of contacts;

• Number of messages sent;

• Number of failed messages;

• Number of replies received.

Conversations:

This report provides details about each conversation within the selected period, including:

• Customer information;

• Conversation status;

• Operator who handled the conversation;

• Whether the conversation involved a bot;

• First and last interaction;

• Department;

• Customer satisfaction rating (if using Spread.Chat’s default rating system).

Triggers:

This report provides information about all blasts sent (via Timeline or Workflow), including:

• Campaign;

• Source (Timeline or Workflow);

• Sending status;

• Contact details;

• Sending date;

• Blast content;

• Error status (if any).

Triggers and Interactions:

This type of export provides raw metrics on the number of initiated conversations, such as:

• Total number of blasts per day;

• Total blasts via Timeline;

• Total blasts via Workflow;

• Incoming conversation initiations;

• Number of failed returns.

Conversations whit bot/attendant:

This report shows the total number of conversations closed by bots or agents on a daily basis, including:

• Total conversations closed by the bot;

• Total conversations closed by an agent.

Tip: After exporting the report, it will be generated in CSV format, making it easy to open and use in Excel or Google Sheets.